Refund & Cancellation Policy

Effective Date: 4/28/2026

Our Commitment

At Exercise for Longevity, we value your time and strive to provide a consistent, high-quality experience. To ensure fairness for all clients and trainers, the following policies apply to all bookings.

Group Fitness Classes

Cancellations (Full Refund

You may cancel a scheduled class for a full refund if the cancellation is made at least 12 hours prior to the class start time.

Rescheduling

You may reschedule a class up to 1 hour before the scheduled start time.

Rescheduled classes must be used within [14–30 days]
Rescheduling is subject to availability

Late Cancellations & No-Shows

Cancellations made less than 12 hours before class are non-refundable
Failure to attend a scheduled class (“no-show”) results in loss of that session without refund or credit

Personal Training and Client Consultation

Cancellations (Full Refund)

You may cancel a session for a full refund if the cancellation is made at least 24 hours prior to the scheduled session time.

Rescheduling

You may reschedule a session up to 12 hours before the scheduled start time.

Rescheduled sessions must be used within 30 days
Rescheduling is subject to availability

Late Cancellations & No-Shows

Cancellations made less than 24 hours before the session are non-refundable
Failure to attend a scheduled session (“no-show”) results in loss of that session without refund or credit

How to Cancel or Reschedule

All cancellation or rescheduling requests must be made through:

Your client account portal or
Direct communication via broedylong@exercise4longevity.com

Requests are only considered valid once confirmed.

Refund Processing

Approved refunds will be issued to the original payment method
Please allow 5–10 business days for processing, depending on your financial institution

Refund Processing

If Exercise for Longevity cancels a class or session, you will be offered:

A full refund, or
The option to reschedule

Refund Processing

Exceptions may be granted at the sole discretion of Exercise for Longevity in cases such as:

Medical emergencies
Unexpected serious events

Documentation may be required.

Policy Enforcement

Exercise for Longevity reserves the right to:

Limit excessive rescheduling
Refuse repeated late cancellations or no-shows
Update this policy at any time